You can inform the school that your student won't be riding the bus on a certain day and time (such as if they have a doctor's appointment in the morning) using the new app's Cancel-a-Ride screen as follows:


  1. On any HCTB screen with the main menu at the bottom, tap Cancel Ride. (Tap Back if needed to return to such a page.)
     
    Note: If you don't see the Cancel Ride item in the menu, tap More and then select Cancel Ride. (The More menu contains pages that don't fit on the main menu.)

    If Cancel Ride doesn't appear on the More menu either, you should check with your school district. They may not have enabled the ride-cancellation feature for your school.
    The Cancel-a-Ride screen will appear and list all the cancellations you've already submitted (if any).
     
     
  2. Tap Request Cancellation.
     
    The Cancel-a-Ride request screen will appear.
     
     
  3. If you have more than one student associated with your account, and one of the others is the student whose ride you need to cancel, tap your first child's name at the top of the screen and select the second child's name from the list.
     
    The times of day there are stops on record for the student you selected will be displayed at the top of the screen, under their name (such as AM, MID, and PM).
     
    By default, all the stops will be selected.
     
  4. If you need to cancel a ride for just one time of day, deselect the bus ride you don't want to cancel. ( means selected, and  deselected.) (For example, you would deselect PM and leave AM chosen if your student has a morning doctor's appointment and therefore won't be riding the AM bus.)
    Note: You can leave all the time-of-day bus stop options selected if your student won't be riding the bus at all on the day in question.
  5. In the date range area, choose one of the following options:
     
    • Today: Tap this if you are entering a ride cancellation for the current day.
      Note: The Today option will be available only if your school district has opted to allow same-day requests.
    • Tomorrow: Select this if you are entering a ride cancellation for tomorrow.
       
    • Date Range: Choose this if you need to enter a different day (or a range of days, such as if your student will be out of town for a short period). Then follow these steps:
       
      1. Select the From Date calendar picker.
         
        A calendar will appear.
          
      2. Select the first day of the cancellation.
        Note: If needed, you can tap and drag up to see later months.
      3. Then tap the last day of the cancellation.
        Note: If the cancellation is for a single ride, select the same day that you chose for the From Date value.
      4. Tap Save.
         
  6. In the Reason area, select the reason you are canceling the ride for your student.
     
    If you tap Other, in the Add Notes box, type why your student won't be riding the bus.
      
  7. Tap Confirm Cancellation.
     
    A success message will appear.
     
     
  8. Tap OK.
     
    You'll be returned to the Cancel-a-Ride screen, and your ride cancellation will appear in the Active Cancellations list.