If you used a mobile device to sign up for Here Comes the Bus (HCTB), you were automatically set up to receive push notifications on that smart device and email notices at the email address you used for your login credentials. (The default alerts are for the arrival of the bus at your student's home bus stop and for bus substitutions.) If you ever need to turn off notifications for a push contact or an email address — but don't want to delete the contact (such as if you are going on vacation and want to temporarily suspend email alerts for your work email address), or if you want to turn on a disabled notification, you can follow these steps:
Note: If you need information on how to remove a push contact or email address from your account entirely, see Deleting a Push Contact or Added Email Address.
For guidance on how to add push notifications for a cell phone, go to Adding a Push Contact to Your Account. To add an email address to your account, see Adding an Email Address to Your Account.
- Log in to HCTB. (See Logging In to Here Comes the Bus for details, if needed.)
The Here Comes the Bus Home screen will appear.
- Tap Notifications.
The Notifications screen will appear.
- Tap Edit Notification Rules.
The Bus Substitution notifications for your first-listed student will appear.
- If you have more than one student associated with your account, and the second student is the one whose notifications you need to change, tap the Student drop-down arrow and select the other student.
- Tap the Notification drop-down arrow and select the type of notification you want to turn on or off; the options are as follows:
Note: You'll need to change each notification's on and off status separately; this is designed to enable you to customize all the alerts you want to receive (or not receive).
- Bus Substitution: Notifies you when the school district has substituted another vehicle for your student's bus (if the district makes the correct update in the software).
- Stop Radius Entry: Alerts you when your student's bus enters the notification area around your home bus stop.
- Stop Radius Exit: Alerts you when your student's bus leaves the notification area around your home bus stop.
- Student Scan: Sends you a notice when your student scans on or off the bus (if your school district has opted for Student Ridership; see What Is Student Ridership?).
- Bus Substitution: Notifies you when the school district has substituted another vehicle for your student's bus (if the district makes the correct update in the software).
- If you selected Stop Radius Entry or Stop Radius Exit in step 5, you'll also need to tap the Stop drop-down arrow and select the AM, MID, or PM stop.
- To turn off or on a push notification, tap the Push Notification drop-down arrow.
To turn off or on an email notice, tap the Email drop-down arrow.
All the mobile devices associated with your account will be listed under Push Notification, and your email contacts will be displayed under Email.
will appear in the row of any notification you are currently set to receive. For example, in the figure below, the cell phone named Elizabeth's S8 and email ebennet@synovia.com are receiving alerts for when the student's bus is substituted out.
- To turn off a notification, tap in the row of the device or email address to deselect it ( will become
).
To turn on a notification, tap
in the row of the device or email address to select it (
will become ).
- If you changed the Stop Radius Entry or Stop Radius Exit notification for one stop (such as the AM stop), tap the Stop drop-down arrow; select the AM, MID, or PM stop; and repeat step 8.
- Repeat step 9 if you have all three stop types (including a MID option).
- Tap the Notification drop-down arrow again and select any of the other types of notifications, if you want to turn on or off another type (such as Student Scan).
- Repeat step 8 (and 9 as well, if necessary).
- Repeat steps 11 and then 8 for all the types of notifications you need to turn on or off.
- If you have multiple students in your account and need to make notice changes for another student, repeat steps 4 to 13.
- To return to the Notifications screen, you can tap the Back arrow.
Note: It may take up to 24 hours for any notification changes to be reflected in Here Comes the Bus.