If you have forgotten your Here Comes the Bus (HCTB) password and need to reset it, follow these steps:
- Navigate to https://login.herecomesthebus.com.
- Click Forgot Your Password?.
The Forgot Password screen will appear.
- Type in your email address and school code.
- Click Recover Password.
You will be sent an email with a link to reset your password.
Note: If you don’t receive that email, check your junk mail folder. If the email isn't there, you should contact Synovia Support at 1-877-SYNOVIA (796-6842), as your organization might be blocking mail from our domain. You can also try clicking Resend Link on the HCTB website.
- Click Reset Password in the email.
You'll be taken to the HCTB Change Password screen to reset your password.
- Type the new password you'd like to use in both the Password and Confirm Password fields.
Note: The password must be between 8 and 16 characters and contain at least one of each of the following: an uppercase letter, a lowercase letter, a number, and a special character.
- Click Change Password.
You'll be taken to the Map tab.